Report non-compliance


If you believe you have inadvertently breached any requirements in the Industrial Chemicals (Notification and Assessment) Act 1989 (ICNA Act), we encourage you to contact us as soon as possible.

Self report by:

Submitting our online self-reporting form

or contact us.

As a first step, we will arrange a meeting with you to negotiate a timetable of actions to remedy the issue.

Depending on the nature of your breach, we may decide to apply a fine or other penalty. To make this decision, we consider a range of factors, such as:

  • the explanation/reason for the non-compliance and whether it was inadvertent
  • whether non-compliance was due, or partially due, to a systemic flaw and the offender initiated or expressed willingness to remedy the flaw and check for other instances of non-compliance that may have resulted from that flaw
  • the offender is committed to remedying the breach within agreed time frames

Report suspected non-compliance by others

We encourage the community, industry, industry associations and other government agencies to provide information on breaches of the ICNA Act. We investigate all formal third-party allegations, ensuring complete confidentiality in all cases.

Check our register of industrial chemicals introducers before making a formal allegation.

To report a potential or alleged breach of the law by another individual or business:

Submit an online form to report suspected non-compliance

  • or call us on 1800 638 528
  • or you may also arrange to meet with a NICNAS officer in person.

We investigate all formal allegations. Where non-compliance is not identified or determined, we will not take further action. We do not give formal advice to reporters regarding the outcome of our investigations.

Other contacts

Before contacting NICNAS, make sure your allegation can be investigated by us. Another government agency or organisation may be responsible for handling complaints about other types of chemicals or related issues.


Agency / website


Cosmetic labelling
Product safety
Product recalls

Australian Competition and Consumer Commission

1300 302 502

Safety data sheets
Dangerous goods
Hazardous substances
Workplace labelling

WorkCover NSW

WorkSafe VIC

Safe Work SA

WorkSafe WA

WorkSafe ACT

Workplace Health & Safety QLD

WorkSafe TAS

NT WorkSafe

131 050

1800 136 089

1300 365 255

1300 307 877

02 6207 3000

1300 362 128

1300 366 322

1800 193 111

Therapeutic goods
Medical devices

Therapeutic Goods Administration

1800 020 653

Food products/additives

Food Standards Australia New Zealand

02 6271 2222

Agricultural chemicals
Veterinary chemicals

Australian Pesticides and Veterinary Medicines Authority

02 6210 4700

Chemical testing

National Association of Testing Authority

1800 621 666

Prohibited imports
Import requirements

Department of Home Affairs

1300 363 263

Australian standards

SAI Global

131 242

Last update 25 October 2019