Summary of enquiries for July 2006 - June 2007

		Total No. of calls received	Total Hours Spent	Completed within 24 hours		Acknowledged or finalised within 7 days		Finalised within 28 days		No. (%) greater than 28 days
				No.	%	No.	%	No.	%
Telephone	Business Management & Communication
	AICS Complimentary	14	7.45	14	100.0
	General	19	4	18	94.7	1	5.3
	NICNAS Registration	1451	162.38	1449	99.9	2	0.1
	Compliance
	General / Public	1421	169.78	1412	99.4	9	0.6
	New Chemicals
	New Chemicals	709	163.8	700	98.7	9	1.3
	BMC	2	0.9	2	100.0
	Compliance	71	12.08	71	100.0
	AICS	8	1.45	8	100.0
	LRCC	16	5.0	16	100.0
	Reform	89	17.33	84	94.4	5	5.6
	Existing Chemicals	11	2.06	11	100.0
	Existing Chemicals
	PEC	233	109.92	221	94.8	12	5.2
	Sub total	4 044	656.2	4 006	99.1	38	0.9	0		0
Written	Business Management & Communication
	AICS Complimentary	1	0.1	1	100.0
	General	9	2.25	9	100.0
	NICNAS Registration	59	15.1	36	61.0	23	39.0
	Compliance
	General / Public	700	119.41	660	94.3	35	5.0	5	0.7
	New Chemicals
	New Chemicals	328	232.46	212	64.6	102	31.1	14	4.3
	BMC	3	5.15	3	100.0
	Compliance	13	12.39	10	76.9	3	23.1
	AICS	2	0.45	2	100.0
	LRCC	4	2.6	4	100.0
	Reform	18	4.6	14	77.8	4	22.2
	Existing Chemicals	3	1.45	2	66.7			1	33.3
	Existing Chemicals
	PEC	105	143.54	95	90.5	10	9.5
	Sub total	1 245	539.5	1 048	84.2	177	14.2	20	1.6	0
	Total	5 289	1 195.7	5 054	95.6	215	4.1	20	0.4	0