NICNAS’s support services to the Minister and Parliamentary Secretary include the preparation of Ministerial Correspondence, Question Time Briefs, answers to Parliamentary Questions on Notice and Ministerial requests for briefing. Two performance measures are used for reporting on the delivery of these services:

Quantity – the number of processed items of Ministerial Correspondence, Question Time Briefs, Parliamentary Questions on Notice and Ministerial requests for briefing.

Quality – agreed timeframes and acceptable standard are met for responses to ministerial correspondence, Question Time Briefs, Parliamentary Questions on Notice and Ministerial requests for briefing

Number of items processed (Quantity) –
the volume of documents prepared for, or on behalf of, the Minister and Parliamentary Secretary.

	Number of items
Ministerial correspondence	65
Question Time Briefs	12
Parliamentary Questions On Notice	1
Ministerial Requests for Briefing	7

Timeliness (Quality) –
the timeliness of documents sent to the Minister’s or Parliamentary Secretary’s offices – whether they were sent to the Ministerial offices within the agreed timeframe.

	Number completed*	Number completed on time	Percentage completed on time
Ministerial correspondence	65	65	100%
Question Time Briefs	12	12	100%
Parliamentary Questions On Notice	1	1	100%
Ministerial Requests for Briefing	7	7	100%

*Number of items of Ministerial correspondence completed includes items that were marked for No Further Action.